Terms of Service

Privacy Policy

This Privacy Policy describes how Steel City Sanitation ("we," "us," or "our") collects, uses, and shares personal information when you use our website, portapottycrewgary.com, and interact with our portable toilet and restroom rental services in Gary, Indiana. This policy applies to information collected online and offline. By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us at info@portapottycrewgary.com or (219) 548-7983.

Information We Collect

We collect several types of information to provide and improve our services to you. This includes information you provide directly, information collected automatically, and information from third-party sources.

Information You Provide Directly

When you contact us for a quote, schedule a service, create an account, or otherwise communicate with us, you may provide us with certain personally identifiable information. This information may include:

  • Your name, business name, and contact details (such as email address, phone number, and physical address).
  • Service location details and event information for rental delivery and pickup.
  • Billing and payment information, such as credit card details or invoicing addresses.
  • Communications you send to us, including emails, contact form submissions, and call recordings.
  • Feedback, reviews, or survey responses you provide about our services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing actions. This information may include:

  • Log Data: Information that your browser sends whenever you visit our site. This log data may include your computer's Internet Protocol (IP) address, browser type and version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
  • Device Information: We may collect information about the device you use to access our services, including the device type, operating system, and unique device identifiers.

Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors who confirm your payment information, or from business partners who refer your service inquiry to us. We may also collect information from publicly available sources to verify service addresses or for business development purposes.

How We Use Your Information

Steel City Sanitation uses the collected information for various business purposes, including:

  • To Provide and Manage Services: To process your rental requests, deliver and service portable restrooms, manage your account, process payments, and communicate with you about your service.
  • To Communicate with You: To respond to your inquiries, send you service updates, administrative messages, and information about changes to our terms or policies. With your consent, we may also send you promotional communications about new services or special offers.
  • To Improve Our Services: To understand how our website and services are used, to analyze trends, to monitor the effectiveness of our marketing, and to improve the functionality and user experience of our website and services.
  • For Business Operations: To conduct internal research and analysis, for auditing, fraud prevention, and legal compliance. This includes using information to protect the rights, property, or safety of Steel City Sanitation, our customers, or others.
  • For Legal and Safety Reasons: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests. To detect, prevent, or otherwise address fraud, security, or technical issues.

Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • With Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer service. These providers are contractually obligated to use your information only to perform the services we have hired them to provide and to protect your information.
  • For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset.
  • With Your Consent: We may share your information with other parties when you have given us your explicit consent to do so.
  • For Legal Obligations: We may disclose your information where we believe it is necessary to comply with a legal obligation, to protect and defend our rights or property, to prevent or investigate possible wrongdoing in connection with our services, to protect the personal safety of users of our services or the public, or to protect against legal liability.

Data Security

The security of your personal information is important to us. We implement appropriate technical and organizational measures designed to protect the security of any personal information we process. These measures include encryption, access controls, and secure network architectures. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect your personal information, such as choosing strong passwords and keeping your login credentials confidential.

Your Privacy Choices and Rights

You have certain choices regarding the personal information you provide to us.

  • Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt-out, we may still send you non-promotional communications, such as those about your ongoing service or our ongoing business relationship.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
  • Access and Updates: You can review and update certain account information by logging into your account on our website. If you wish to access, correct, update, or delete any other personal information we hold about you, you may contact us using the information below. We will respond to your request in accordance with applicable law.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the context of the interactions and the legal requirements applicable to the information. For example, we retain customer account information and service history for as long as the account is active and for a reasonable period thereafter for business record-keeping and tax purposes. Website log data may be retained for a shorter period used for security and analytics.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Steel City Sanitation
Owner: Darnell Jefferson
Email: info@portapottycrewgary.com
Phone: (219) 548-7983
Website: portapottycrewgary.com

This policy is effective as of March 19, 2026.